For all customers in the United States, you may contact us online or call us at 855-574-7787, Monday through Friday from 08:00 to 16:30 Pacific / 11:00 to 19:30 Eastern.

Your customer service representative will open a service request case to collect information, and will provide you with instructions for shipping your product to KRISS USA once the request has been processed.

Please note: any repairs or modifications made by parties outside of the KRISS USA Service Center will void your warranty. We can only guarantee the work performed by our authorized KRISS USA gunsmiths. There are no authorized service centers outside of our own facility.

Out-of-warranty service requests are processed the same way. Once your firearm has been inspected by one of our gunsmiths, you will be provided with a service quote. No work will be performed without explicit approval.

Firearms are serviced in the order they are received.